Frequently Asked Questions – USADesignerJewelry.com
1. Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email once your order ships. Check status at USADesignerJewelry.com/track.
What are your shipping options?
- Standard (3-5 business days): $8.95
- Express (2 business days): $19.95
- Free shipping on orders over $200
2. Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn and undamaged
- Original packaging and certificates required
3. Product Care
How should I care for my jewelry?
- Store in provided pouch
- Avoid contact with water and chemicals
- Clean with soft cloth only
- Remove before physical activities
4. Materials & Quality
What metals do you use?
- 14K-18K gold (solid and plated)
- Sterling silver (.925)
- Rhodium plating for tarnish resistance
5. Sizing
How do I determine my ring size?
Use our printable sizing guide or visit any local jeweler for professional measurement.
6. Gift Services
Do you offer gift wrapping?
Yes! Premium gift packaging available for $12.95 including personalized note.
For more answers, visit USADesignerJewelry.com/help or chat live with our specialists.